Mark Brown, Ph.D., Master Blackbelt, and Master Instructor for Kettering University Online, has an expansive history of using Lean tools and techniques. The learning and practice of using Lean tools creates both a mindset and a practical way to manufacture products where the steady elimination of waste ultimately creates a better product and enriches customer satisfaction. These lean tools help practitioners enhance the value of their products and services while eliminating waste. Every industry has its own tools of the trade – carpenters use hammers, teachers use books, and lean businesses use a collection of reports, charts, diagrams, and statistical methods.
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